Support
Need help with an existing project or have a question? Here is everything you need to know about getting support from our team.
Contact Email
For any questions, concerns, or project inquiries, reach out directly via email. This is the fastest way to get in touch with our team.
hello@aixor.studioResponse Time
We aim to respond to all inquiries within 24 hours on business days. For urgent project matters, please mention the urgency in your subject line.
Within 24 hours
Reporting Issues
If you encounter any issues with a delivered project, please email with the subject line 'Issue Report' followed by a brief description. Include screenshots or recordings where possible for faster resolution.
Include details & screenshots
Payment & Refund Policy
Payment terms are agreed upon before project commencement. Refunds are handled on a case-by-case basis depending on the project stage and scope of work completed. All payment discussions happen directly via email or call.
Discussed per project